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Help on cookies

You have been sent here because you have cookies problems. We'll help you with them.

Go directly to:
  • Internet explorer
  • Firefox
  • Safari
  • Google Chrome
  • Incognito mode

    If you are on Microsoft Internet Explorer (IE 7)

    1. Click Start > Control Panel. (Note: with Windows XP Classic View, click the Windows Start button > Settings > Control Panel).
    2. Double-click the Internet Options icon
    3. Click the Privacy tab.
    4. Click the Advanced button.
    5. Select the option 'Override automatic cookie handling' under the Cookies section in the Advanced Privacy Settings window.
    6. Select the 'Accept' or 'Prompt' option under 'First-party Cookies.'
      (Note: if you select the 'Prompt' option, you'll be prompted to click OK every time a website attempts to send you a cookie.)
    7. In the Internet Options window, click OK to exit.

    If you are on Mozilla Firefox

    Version 3.x, PC
    1. Click Tools > Options.
    2. Click Privacy in the top panel.
    3. Select the checkbox labeled 'Accept cookies from sites.'
    4. Select the checkbox labeled 'Accept third-party cookies.'
    5. Click OK.
    Version 2.x, PC
    1. Click Tools > Options.
    2. Click Privacy in the top panel.
    3. Select the checkbox labeled 'Accept cookies from sites.'
    4. Click OK.
    Version 1.x, PC
    1. Click Tools > Options.
    2. Click Privacy in the top panel.
    3. Click the Cookies tab.
    4. Select the checkbox labeled 'Allow sites to set cookies.'
    5. Click OK.
    Version Mac
    1. Go to the Firefox drop-down menu.
    2. Select Preferences.
    3. Click Privacy.
    4. Under Cookies, select the option 'Accept cookies from sites.'

    If you are on Safari

    Version Mac
    1. Go to the Safari drop-down menu.
    2. Select Preferences.
    3. Click Privacy in the top panel.
    4. Under 'Block cookies' select the option 'Never.'
    5. See section below to continue.
    Version iPhone/iPad
    1. Open your Settings.
    2. Scroll down and select Safari.
    3. Under Privacy & Security, select 'Block Cookies.'
    4. Select 'Always Allow.'
    5. See section below to continue.
    Any version
    1. Disable "Prevent Cross-Site Tracking"
    2. Disable "Block All Cookies"

    If you are on Google Chrome

    PC Version
    1. Select the Chrome menu icon
    2. Select Settings.
    3. Near the bottom of the page, select Show advanced settings.
    4. In the "Privacy" section, select Content settings.
    5. Select Allow local data to be set.
    6. Select Done.
    Mac version
    1. Open Chrome preferences click on Settings, then Show Advanced Settings.
    2. Under Privacy, click on Content Settings.
    3. Make sure "Block third-party cookies and site data" is not checked
    Android version
    1. On your Android device, open the Chrome app
    2. At the top right, tap "More" and then "Settings".
    3. Tap "Site settings" and then "Cookies".
    4. Next to "Cookies," switch the setting on.
    5. Check also the box next to "Allow third-party cookies."

    If you are in Chrome, in Incognito mode

    You have to Allow Cookies by clicking on the eye icon on the top right.

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